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Terms & Conditions

This website is an offer to treat only. Any contract shall consist of the buyer’s order and the seller’s acceptance thereof. Any order accepted by the seller shall be subject to the seller’s conditions of sale and no other conditions shall apply unless expressly agreed in writing by the seller.

Although every effort is made to ensure the prices stated in the website are correct, should an error on price occur, and an order is placed, you will be informed and given the option of continuing the order at the correct price or cancelling the order. All prices are subject to VAT.

Payment Terms
Method of payment is by credit/debit card. A credit account can be opened providing you have been trading for one year and are registered for VAT and can provide the necessary trade references. All Government bodies including Councils, Schools, Universities, NHS etc. qualify for instant credit facilities. Once an account has been opened terms are net cash within 30 days of date on invoice.

Retention of ownership
Property of the goods remains with the seller until full payment has been received by the seller. The risk in the goods passes to the buyer on delivery and the buyer shall promptly effect and maintain in the joint names of the parties, insurance of the goods against loss or damage in their full invoice price until final payment.

Except as herein expressly provided and as provided by law, the seller does not supply goods with the benefit of any term, warranty or condition, express or implied, as to the merchantability of the goods or their suitability for any purpose whatsoever. As far as it is able the seller will assign to the buyer all rights conferred on it by any of its suppliers. In no case shall the liability of the seller hereunder exceed that of the actual manufacturer of the particular goods or parts thereof. Any liability on the part of the seller is subject to terms of payment being met.

Technical description
Such descriptions whilst given as a guide, in good faith, are subject to alteration by the seller without notice. In particular all dimensions are approximate only.

Consequential loss
Except in respect of death or personal injury caused by the seller’s negligence, or as herein provided, the seller shall not be liable to the buyer for any consequential loss or damage (whether for loss or profit or otherwise) costs or expenses or their claims for consequential loss whatsoever which arise out of or in connection with the supply of the goods or their use or re-sale.

Notification of non-delivery must be made in writing within 7 days of invoice date and for shortages or damage within 24 hours of receipt of goods. Failing this no claims will therefore be entertained.

Returned Goods
Goods will be accepted back for credit or refund with the express permission of Catering Essential Warehouse. Please contact us for instructions on point of delivery. The above conditions do not affect your statutory rights when goods are faulty, or not as described. Goods must be returned in their original packaging, unused, unassembled and in a resaleable condition. Credit shall not be given for goods received damaged. The buyer shall unless otherwise stated be responsible for the cost of the return carriage of all goods returned which shall be at the risk of the buyer until actual receipt of the goods to Britannia cleaning supplies. Proof of return delivery will remain with the buyer. We reserve the right to charge for incomplete returns, orders placed in error or not wanted.


Once an order has been placed an order confirmation will be emailed to you.

We aim to provide next day delivery on all in stock items where orders are received before 1pm. Otherwise we will typically work to a 2 to 5 day working day delivery.

Someone must be available to sign for the delivery and Catering Essential Warehouse cannot be held responsible for failed or delayed deliveries. Timed deliveries are available at an additional cost.

Online orders delivered to any Birmingham postcode are delivered free of charge

Online orders delivered outside of birmingham will incurr a delivery charge of £4.50 + vat

Deliveries to the following destinations will be subject to an additional £15 +VAT surcharge:

Northern Ireland
Scottish Highlands
Isle of Man
Isle of Wight

Secure Payments
Our payment pages are secured using SSL 256bit Ecryption. This means, when you checkout using our secure online payment you can be safe in the knowledge that your payment details and personal information cannot be accessed by a third party and will stay private.